https://status.clearmedia.be/ en-us Dear customer, There will be a planned work on 31/03/2026 Following the assessment of the planned work, there will be very limited impact during the scheduled window foreseen. We will execute this change to perform a quick reboot of the vCloud Director. During that time the vCloud Director will be offline for about 5 minutes. All other services and servers will remain online and reachable. Schedule: Start date: 30-03-2026 12:00 LT End date: 30-03-2026 12:30 LT If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Tue, 31 Mar 2026 10:00:00 +0000 https://status.clearmedia.be/incidents/137 https://status.clearmedia.be/incidents/137 Maintenance Dear partner, There will be a planned work on 27-02-2026 on the storage nodes in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 27-02-2026 22:00 CET End date: 01-03-2026 22:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 27 Feb 2026 21:00:00 +0000 https://status.clearmedia.be/incidents/136 https://status.clearmedia.be/incidents/136 Maintenance Dear partner, There will be a planned work on 20-02-2026 on the storage nodes in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 20-02-2026 22:00 CET End date: 22-02-2026 22:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 20 Feb 2026 21:00:00 +0000 https://status.clearmedia.be/incidents/135 https://status.clearmedia.be/incidents/135 Maintenance Dear partner, There will be a planned work on 13-02-2026 on the storage nodes in the Machelen environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 13-02-2026 22:00 CET End date: 15-02-2026 22:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Fri, 13 Feb 2026 19:00:00 +0000 https://status.clearmedia.be/incidents/134 https://status.clearmedia.be/incidents/134 Maintenance Dear partner, There will be a planned work on 23-01-2026 on the storage nodes in the Machelen environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 23-01-2026 22:00 End date: 25-01-2026 14:00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Fri, 23 Jan 2026 21:00:00 +0000 https://status.clearmedia.be/incidents/133 https://status.clearmedia.be/incidents/133 Maintenance Dear customer, partner, There will be planned work on our VEEAM servers. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to upgrade our setup to Veeam v13. Please note, that v13 is only backwards compatible with VBR 12.3.2 and later versions. Anything older then version 12.3.2 will no longer be able to communicate with our Veeam Cloud Services. Customers on older Veeam versions will have to upgrade to v12.3.2 or older. For instance, Veeam v9, v10, v11 and earlier v12 versions are no longer supported. Schedule: Start date: 10-12-2025 10h00 End date: 10-12-2025 18h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 10 Dec 2025 09:00:00 +0000 https://status.clearmedia.be/incidents/132 https://status.clearmedia.be/incidents/132 Maintenance We are currently experiencing storage instability in our Machelen datacenter. The datacenter team was performing planned storage upgrade activities when an issue occurred, and they are now working to stabilize the environment. As a precaution, please avoid rebooting any running virtual machines until further notice. We will provide updates as soon as more information becomes available. We apologize for the impact this may have on your operations. Sun, 23 Nov 2025 07:00:00 +0000 https://status.clearmedia.be/incidents/30 https://status.clearmedia.be/incidents/30 Incident Dear partner, There will be a planned work on 21-11-2025 on the storage nodes in the Machelen environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be on standby during the upgrade window. Schedule: Start date: 21-11-2025 18:00 End date: 24-11-2025 05:00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Fri, 21 Nov 2025 17:00:00 +0000 https://status.clearmedia.be/incidents/130 https://status.clearmedia.be/incidents/130 Maintenance Dear customer, There will be a planned work on 15-11-2025 on our Partner Portal. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to execute some updates on our partner portal. Schedule: Start date: 15-11-2025 @ 21:00 End date: 15-11-2025 @ 21:30 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Sat, 15 Nov 2025 20:00:00 +0000 https://status.clearmedia.be/incidents/131 https://status.clearmedia.be/incidents/131 Maintenance Dear customer, partner, There will be planned work on our Online Backup servers Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Schedule: Start date: 13-11-2025 @ 12:00 End date: 13-11-2025 @ 18:00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Thu, 13 Nov 2025 11:00:00 +0000 https://status.clearmedia.be/incidents/129 https://status.clearmedia.be/incidents/129 Maintenance Dear customer, partner, There are storage issues in our Machelen datacenter. Datacenter engineers are investigating the issue and we will keep you posted. Please do not restart running VM's until further notice. We apologize for any inconvenience this may cause. Fri, 24 Oct 2025 12:04:00 +0000 https://status.clearmedia.be/incidents/29 https://status.clearmedia.be/incidents/29 Incident Dear customer, partner, There are currently storage issues in our Machelen datacenter. Datacenter engineers are investigating the issue and we will keep you posted. Please do not restart running VM's until further notice. We apologize for any inconvenience this may cause. Fri, 24 Oct 2025 09:58:00 +0000 https://status.clearmedia.be/incidents/28 https://status.clearmedia.be/incidents/28 Incident Dear customer, partner, Next week wednesday the 22th of october, there will be planned maintenance on our VEEAM servers . Following the assessment of the planned work, there will be limited customer impact during the scheduled window. We will execute this change to apply the latest Veeam and Microsoft security patches. During the window, the VCC infra will be placed into "Maintenance Mode" which will prevent new backups from starting. Existing running Backup & Replication sessions will be allowed to finish until 11h00. Schedule: Start date: 22-10-2025 @ 09h00 End date: 22-10-2025 @ 18h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 22 Oct 2025 07:00:00 +0000 https://status.clearmedia.be/incidents/128 https://status.clearmedia.be/incidents/128 Maintenance Dear customer, There will be a planned work on our vCenter and vCloud Director environment on 02/08/2025. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. Only our Veeam Cloud Connect Services will be impacted. And, while we execute this change, the management platform won't be accessible. Schedule: Start date: 02-08-2025 11:00 CET End date: 02-08-2025 14:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Sat, 02 Aug 2025 09:00:00 +0000 https://status.clearmedia.be/incidents/127 https://status.clearmedia.be/incidents/127 Maintenance Dear customer / partner, We would like to inform you that planned maintenance will take place on our VEEAM servers on Wednesday, June 25th, 2025. Following our assessment of the scheduled work, we expect minimal impact during the maintenance window. This update is necessary to apply the latest security patches to the environment. Any ongoing Backup & Replication sessions will be allowed to complete until Tuesday, June 24th at 23:00. Schedule: • Start: Wednesday, June 25th, 2025 at 06:00 • End: Wednesday, June 25th, 2025 at 10:00 If you have any questions regarding this maintenance, please feel free to contact our Service Desk at support@clearmedia.be. Kind regards, ClearMedia Service Desk Team Wed, 25 Jun 2025 04:00:00 +0000 https://status.clearmedia.be/incidents/126 https://status.clearmedia.be/incidents/126 Maintenance Dear customer / partner, We would like to inform you that planned maintenance will take place on our VEEAM servers on Sunday, June 22nd, 2025. Following our assessment of the scheduled work, we expect minimal impact during the maintenance window. This update is necessary to apply the latest security patches to the environment. During the maintenance window, the VCC infrastructure will be placed in "Maintenance Mode", which will prevent new backup jobs from starting. Any ongoing Backup & Replication sessions will be allowed to complete until Saturday, June 21st at 23:00. Schedule: • Start: Sunday, June 22nd, 2025 at 06:00 • End: Sunday, June 22nd, 2025 at 10:00 If you have any questions regarding this maintenance, please feel free to contact our Service Desk at support@clearmedia.be. Kind regards, ClearMedia Service Desk Team Sun, 22 Jun 2025 04:00:00 +0000 https://status.clearmedia.be/incidents/125 https://status.clearmedia.be/incidents/125 Maintenance The vcloud director portal (my.bizzcloud.be) is currently unavailable, we are working on recovering the interface. The Bizzcloud resources are not impacted Sun, 15 Jun 2025 07:21:00 +0000 https://status.clearmedia.be/incidents/27 https://status.clearmedia.be/incidents/27 Incident Dear customer, partner, Next week wednesday, there will be planned maintenance on our VEEAM servers . Following the assessment of the planned work, there will be limited customer impact during the scheduled window. We will execute this change to apply the latest security patches. During the window, the VCC infra will be placed into "Maintenance Mode" which will prevent new backups from starting. Existing running Backup & Replication sessions will be allowed to finish until 11h00. Schedule: Start date: 11-06-2025 @ 09h00 End date: 11-06-2025 @ 17h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 11 Jun 2025 07:00:00 +0000 https://status.clearmedia.be/incidents/124 https://status.clearmedia.be/incidents/124 Maintenance Some customers are reporting issues with our cloud services in Machelen. Our system and cloud engineers are investigating further. We apologize for any inconvenience this may cause and will try to resolve this issue ASAP. We will keep you updated on our FreshStatus page Mon, 28 Apr 2025 09:15:00 +0000 https://status.clearmedia.be/incidents/26 https://status.clearmedia.be/incidents/26 Incident There will be some maintenance on the power supply of the ClearMedia offices in Antwerp. During these works our telephone server will also be offline. This also impacts our emergency phone line, which is used for urgent technical assistance. The datacenters in Brussels are not impacted. They remain fully online and operational. Please send in an email or ticket to our support system if you require urgent technical assistance during this time window. Or call us on the emergency phone number after the works have been completed. Regards, The ClearMedia Support desk Fri, 04 Apr 2025 16:30:00 +0000 https://status.clearmedia.be/incidents/123 https://status.clearmedia.be/incidents/123 Maintenance We are scheduling some maintenance on our Online Backup Services coming Tuesday. More precisely, the Backup10-CBS server, which is behind backup10.Clearmedia.be We perform this maintenance to move the services to more recent hardware and to ensure its stability towards the future. During the maintenance, this server will not be available. Start: 13:00 End: 17:00 We appreciate your understanding. The ClearMedia support team. Tue, 25 Mar 2025 12:00:00 +0000 https://status.clearmedia.be/incidents/122 https://status.clearmedia.be/incidents/122 Maintenance Dear customer, There will be planned maintenance on our VEEAM servers coming Wednesday. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to update the Veeam Cloud Connect Infra to the latest version. During the window, the VCC infra will be placed into "Maintenance Mode" which will prevent new backups from starting. Existing running backup sessions will be allowed to finish until 11h00. Schedule: Start date: 19-03-2025 @ 09h00 End date: 19-03-2025 @ 17h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 19 Mar 2025 08:00:00 +0000 https://status.clearmedia.be/incidents/121 https://status.clearmedia.be/incidents/121 Maintenance Dear customer, There will be planned maintenance on our VEEAM servers tomorrow. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to apply the latest security patches. During the window, the VCC infra will be placed into "Maintance Mode" which will prevent new backups from starting. Existing running backup sessions will be allowed to finish until 11h00. Schedule: Start date: 05-03-2025 @ 09h00 End date: 05-03-2025 @ 17h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 05 Mar 2025 08:00:00 +0000 https://status.clearmedia.be/incidents/120 https://status.clearmedia.be/incidents/120 Maintenance Dear partner, customer, We are scheduling some maintenance on our OBS/CBS server behind url backup10.clearmedia.be Start: 20/02/2025 at 08:00 End: 20/02/2025 at 17:00 During this maintenance the server will not be available to make backups. We appreciate your understanding, The ClearMedia support team. Thu, 20 Feb 2025 07:00:00 +0000 https://status.clearmedia.be/incidents/119 https://status.clearmedia.be/incidents/119 Maintenance Dear customer, There will be a planned work tonight, between 21h and 22h. Following the assessment of the planned work, there will be customer impact during the scheduled window foreseen. We will execute this change to perform general maintenance on our partner portal. Schedule: Start date: 26/12/2024 21h End date: 26/12/2024 22h If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Thu, 26 Dec 2024 20:00:00 +0000 https://status.clearmedia.be/incidents/118 https://status.clearmedia.be/incidents/118 Maintenance Dear customer, There will be a planned work on Saturday the 23th of November. From 13:00 until 14:00 Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. Some actions in vCloud Director may be delayed for a very short time. We will execute this change to perform maintenance on our Back-end network. If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Sat, 23 Nov 2024 11:00:00 +0000 https://status.clearmedia.be/incidents/117 https://status.clearmedia.be/incidents/117 Maintenance We will be conducting a maintenance on our partnerportal, during this maintenance the portal will not be reachable. Thu, 07 Nov 2024 16:00:00 +0000 https://status.clearmedia.be/incidents/116 https://status.clearmedia.be/incidents/116 Maintenance Dear customer, There will be a planned work on 06-11-2024 Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade vCenter to the latest version. Only management tasks won't be available during this period. Schedule: Start date: 06-11-2024 21:00 End date: 06-11-2024 23:30 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 06 Nov 2024 20:00:00 +0000 https://status.clearmedia.be/incidents/115 https://status.clearmedia.be/incidents/115 Maintenance We are scheduling maintenance on our Veeam Service Provider Console. During this maintenace we will be upgrading it to the latest version. Regards, The ClearMedia Tech team. Tue, 29 Oct 2024 10:00:00 +0000 https://status.clearmedia.be/incidents/114 https://status.clearmedia.be/incidents/114 Maintenance We are currently experiencing a partial outage in our datacenter in Evere, we are currently investigating the cause and working on bringing the services back online as soon as possible. Resources hosted in the Machelen site are not impacted. We will provide updates on this incident as they come available. Update 16:00: The services are being restored to full capacity, all impacted vms should be back online. Sun, 20 Oct 2024 12:20:00 +0000 https://status.clearmedia.be/incidents/25 https://status.clearmedia.be/incidents/25 Incident