https://status.clearmedia.be/ en-us Dear customer, partner, There are currently storage issues in our datacenter. Datacenter engineers are investigating the issue and we will keep you posted. Please do not restart running VM's until further notice. We apologise for any inconvenience this may cause. Thu, 09 Jul 2026 12:15:00 +0000 https://status.clearmedia.be/incidents/148 https://status.clearmedia.be/incidents/148 Incident Dear partner, There will be a planned work on 03-07-2026 on storage in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest firmware. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 03-07-2026 21:00 CET End date: 05-07-2026 22:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 03 Jul 2026 19:00:00 +0000 https://status.clearmedia.be/incidents/147 https://status.clearmedia.be/incidents/147 Maintenance Dear partner, There will be a planned work on 26-06-2026 on the storage nodes in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Schedule: Start date: 26-06-2026 21:00 CEST End date: 28-06-2026 23:00 CEST If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 26 Jun 2026 19:00:00 +0000 https://status.clearmedia.be/incidents/146 https://status.clearmedia.be/incidents/146 Maintenance Dear partner, There will be a planned work on 23-06-2026 on the netwerk infrastructure in Evere. Following the assessment of the planned work, there will be very limited customer impact during the scheduled window foreseen. In a worst-case scenario, a limited amount of connections may be briefly interrupted. We will execute this change to upgrade certain network infrastructure to the latest firmware. Schedule: Start date: 23-06-2026 20:00 CET End date: 24-06-2026 02:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Tue, 23 Jun 2026 18:00:00 +0000 https://status.clearmedia.be/incidents/145 https://status.clearmedia.be/incidents/145 Maintenance Dear partner, There will be a planned work on 19-06-2026 on the storage nodes in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Schedule: Start date: 19-06-2026 21:00 CEST End date: 21-06-2026 23:00 CEST If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 19 Jun 2026 19:00:00 +0000 https://status.clearmedia.be/incidents/144 https://status.clearmedia.be/incidents/144 Maintenance Dear partner, There will be a planned work on 16-06-2026 on the netwerk infrastructure in Machelen. Following the assessment of the planned work, there will be very limited customer impact during the scheduled window foreseen. In a worst-case scenario, a limited amount of connections may be briefly interrupted. We will execute this change to upgrade certain network infrastructure to the latest firmware. Schedule: Start date: 16-06-2026 20:00 CET End date: 17-06-2026 02:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Tue, 16 Jun 2026 18:00:00 +0000 https://status.clearmedia.be/incidents/143 https://status.clearmedia.be/incidents/143 Maintenance Dear partner, There will be a planned work on 12-06-2026 on the storage nodes in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Schedule: Start date: 12-06-2026 21:00 CEST End date: 14-06-2026 23:00 CEST If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 12 Jun 2026 19:00:00 +0000 https://status.clearmedia.be/incidents/142 https://status.clearmedia.be/incidents/142 Maintenance Dear partner, There will be a planned work on 22-05-2026 on our backbone firewall in the Evere and Machelen environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade the firewall cluster to the latest firmware. Proximus and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 22-05-2026 20:00 CET End date: 23-05-2026 06:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 22 May 2026 18:00:00 +0000 https://status.clearmedia.be/incidents/139 https://status.clearmedia.be/incidents/139 Maintenance Dear partner, There will be a planned work on 08-05-2026 on switches in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest firmware. Schedule: Start date: 08-05-2026 22:00 CEST End date: 10-05-2026 07:00 CEST If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 08 May 2026 20:00:00 +0000 https://status.clearmedia.be/incidents/138 https://status.clearmedia.be/incidents/138 Maintenance Dear customer, There will be a planned work on 31/03/2026 Following the assessment of the planned work, there will be very limited impact during the scheduled window foreseen. We will execute this change to perform a quick reboot of the vCloud Director. During that time the vCloud Director will be offline for about 5 minutes. All other services and servers will remain online and reachable. Schedule: Start date: 30-03-2026 12:00 LT End date: 30-03-2026 12:30 LT If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Tue, 31 Mar 2026 10:00:00 +0000 https://status.clearmedia.be/incidents/137 https://status.clearmedia.be/incidents/137 Maintenance Dear partner, There will be a planned work on 27-02-2026 on the storage nodes in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 27-02-2026 22:00 CET End date: 01-03-2026 22:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 27 Feb 2026 21:00:00 +0000 https://status.clearmedia.be/incidents/136 https://status.clearmedia.be/incidents/136 Maintenance Dear partner, There will be a planned work on 20-02-2026 on the storage nodes in the Evere environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 20-02-2026 22:00 CET End date: 22-02-2026 22:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be Fri, 20 Feb 2026 21:00:00 +0000 https://status.clearmedia.be/incidents/135 https://status.clearmedia.be/incidents/135 Maintenance Dear partner, There will be a planned work on 13-02-2026 on the storage nodes in the Machelen environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 13-02-2026 22:00 CET End date: 15-02-2026 22:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Fri, 13 Feb 2026 19:00:00 +0000 https://status.clearmedia.be/incidents/134 https://status.clearmedia.be/incidents/134 Maintenance Dear partner, There will be a planned work on 23-01-2026 on the storage nodes in the Machelen environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be involved closely during the upgrade window. Schedule: Start date: 23-01-2026 22:00 End date: 25-01-2026 14:00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Fri, 23 Jan 2026 21:00:00 +0000 https://status.clearmedia.be/incidents/133 https://status.clearmedia.be/incidents/133 Maintenance Dear customer, partner, There will be planned work on our VEEAM servers. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to upgrade our setup to Veeam v13. Please note, that v13 is only backwards compatible with VBR 12.3.2 and later versions. Anything older then version 12.3.2 will no longer be able to communicate with our Veeam Cloud Services. Customers on older Veeam versions will have to upgrade to v12.3.2 or older. For instance, Veeam v9, v10, v11 and earlier v12 versions are no longer supported. Schedule: Start date: 10-12-2025 10h00 End date: 10-12-2025 18h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 10 Dec 2025 09:00:00 +0000 https://status.clearmedia.be/incidents/132 https://status.clearmedia.be/incidents/132 Maintenance We are currently experiencing storage instability in our Machelen datacenter. The datacenter team was performing planned storage upgrade activities when an issue occurred, and they are now working to stabilize the environment. As a precaution, please avoid rebooting any running virtual machines until further notice. We will provide updates as soon as more information becomes available. We apologize for the impact this may have on your operations. Sun, 23 Nov 2025 07:00:00 +0000 https://status.clearmedia.be/incidents/30 https://status.clearmedia.be/incidents/30 Incident Dear partner, There will be a planned work on 21-11-2025 on the storage nodes in the Machelen environment. Following the assessment of the planned work, there will be no customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Vendor and ClearMedia Engineers will be on standby during the upgrade window. Schedule: Start date: 21-11-2025 18:00 End date: 24-11-2025 05:00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Fri, 21 Nov 2025 17:00:00 +0000 https://status.clearmedia.be/incidents/130 https://status.clearmedia.be/incidents/130 Maintenance Dear customer, There will be a planned work on 15-11-2025 on our Partner Portal. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to execute some updates on our partner portal. Schedule: Start date: 15-11-2025 @ 21:00 End date: 15-11-2025 @ 21:30 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Sat, 15 Nov 2025 20:00:00 +0000 https://status.clearmedia.be/incidents/131 https://status.clearmedia.be/incidents/131 Maintenance Dear customer, partner, There will be planned work on our Online Backup servers Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. We will execute this change to upgrade to the latest version. Schedule: Start date: 13-11-2025 @ 12:00 End date: 13-11-2025 @ 18:00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Thu, 13 Nov 2025 11:00:00 +0000 https://status.clearmedia.be/incidents/129 https://status.clearmedia.be/incidents/129 Maintenance Dear customer, partner, There are storage issues in our Machelen datacenter. Datacenter engineers are investigating the issue and we will keep you posted. Please do not restart running VM's until further notice. We apologize for any inconvenience this may cause. Fri, 24 Oct 2025 12:04:00 +0000 https://status.clearmedia.be/incidents/29 https://status.clearmedia.be/incidents/29 Incident Dear customer, partner, There are currently storage issues in our Machelen datacenter. Datacenter engineers are investigating the issue and we will keep you posted. Please do not restart running VM's until further notice. We apologize for any inconvenience this may cause. Fri, 24 Oct 2025 09:58:00 +0000 https://status.clearmedia.be/incidents/28 https://status.clearmedia.be/incidents/28 Incident Dear customer, partner, Next week wednesday the 22th of october, there will be planned maintenance on our VEEAM servers . Following the assessment of the planned work, there will be limited customer impact during the scheduled window. We will execute this change to apply the latest Veeam and Microsoft security patches. During the window, the VCC infra will be placed into "Maintenance Mode" which will prevent new backups from starting. Existing running Backup & Replication sessions will be allowed to finish until 11h00. Schedule: Start date: 22-10-2025 @ 09h00 End date: 22-10-2025 @ 18h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 22 Oct 2025 07:00:00 +0000 https://status.clearmedia.be/incidents/128 https://status.clearmedia.be/incidents/128 Maintenance Dear customer, There will be a planned work on our vCenter and vCloud Director environment on 02/08/2025. Following the assessment of the planned work, there will be limited customer impact during the scheduled window foreseen. Only our Veeam Cloud Connect Services will be impacted. And, while we execute this change, the management platform won't be accessible. Schedule: Start date: 02-08-2025 11:00 CET End date: 02-08-2025 14:00 CET If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Sat, 02 Aug 2025 09:00:00 +0000 https://status.clearmedia.be/incidents/127 https://status.clearmedia.be/incidents/127 Maintenance Dear customer / partner, We would like to inform you that planned maintenance will take place on our VEEAM servers on Wednesday, June 25th, 2025. Following our assessment of the scheduled work, we expect minimal impact during the maintenance window. This update is necessary to apply the latest security patches to the environment. Any ongoing Backup & Replication sessions will be allowed to complete until Tuesday, June 24th at 23:00. Schedule: • Start: Wednesday, June 25th, 2025 at 06:00 • End: Wednesday, June 25th, 2025 at 10:00 If you have any questions regarding this maintenance, please feel free to contact our Service Desk at support@clearmedia.be. Kind regards, ClearMedia Service Desk Team Wed, 25 Jun 2025 04:00:00 +0000 https://status.clearmedia.be/incidents/126 https://status.clearmedia.be/incidents/126 Maintenance Dear customer / partner, We would like to inform you that planned maintenance will take place on our VEEAM servers on Sunday, June 22nd, 2025. Following our assessment of the scheduled work, we expect minimal impact during the maintenance window. This update is necessary to apply the latest security patches to the environment. During the maintenance window, the VCC infrastructure will be placed in "Maintenance Mode", which will prevent new backup jobs from starting. Any ongoing Backup & Replication sessions will be allowed to complete until Saturday, June 21st at 23:00. Schedule: • Start: Sunday, June 22nd, 2025 at 06:00 • End: Sunday, June 22nd, 2025 at 10:00 If you have any questions regarding this maintenance, please feel free to contact our Service Desk at support@clearmedia.be. Kind regards, ClearMedia Service Desk Team Sun, 22 Jun 2025 04:00:00 +0000 https://status.clearmedia.be/incidents/125 https://status.clearmedia.be/incidents/125 Maintenance The vcloud director portal (my.bizzcloud.be) is currently unavailable, we are working on recovering the interface. The Bizzcloud resources are not impacted Sun, 15 Jun 2025 07:21:00 +0000 https://status.clearmedia.be/incidents/27 https://status.clearmedia.be/incidents/27 Incident Dear customer, partner, Next week wednesday, there will be planned maintenance on our VEEAM servers . Following the assessment of the planned work, there will be limited customer impact during the scheduled window. We will execute this change to apply the latest security patches. During the window, the VCC infra will be placed into "Maintenance Mode" which will prevent new backups from starting. Existing running Backup & Replication sessions will be allowed to finish until 11h00. Schedule: Start date: 11-06-2025 @ 09h00 End date: 11-06-2025 @ 17h00 If you have any questions about this planned work, you can always contact our Service Desk: support@clearmedia.be With kind regards, ClearMedia Service Desk Team Wed, 11 Jun 2025 07:00:00 +0000 https://status.clearmedia.be/incidents/124 https://status.clearmedia.be/incidents/124 Maintenance Some customers are reporting issues with our cloud services in Machelen. Our system and cloud engineers are investigating further. We apologize for any inconvenience this may cause and will try to resolve this issue ASAP. We will keep you updated on our FreshStatus page Mon, 28 Apr 2025 09:15:00 +0000 https://status.clearmedia.be/incidents/26 https://status.clearmedia.be/incidents/26 Incident There will be some maintenance on the power supply of the ClearMedia offices in Antwerp. During these works our telephone server will also be offline. This also impacts our emergency phone line, which is used for urgent technical assistance. The datacenters in Brussels are not impacted. They remain fully online and operational. Please send in an email or ticket to our support system if you require urgent technical assistance during this time window. Or call us on the emergency phone number after the works have been completed. Regards, The ClearMedia Support desk Fri, 04 Apr 2025 16:30:00 +0000 https://status.clearmedia.be/incidents/123 https://status.clearmedia.be/incidents/123 Maintenance We are scheduling some maintenance on our Online Backup Services coming Tuesday. More precisely, the Backup10-CBS server, which is behind backup10.Clearmedia.be We perform this maintenance to move the services to more recent hardware and to ensure its stability towards the future. During the maintenance, this server will not be available. Start: 13:00 End: 17:00 We appreciate your understanding. The ClearMedia support team. Tue, 25 Mar 2025 12:00:00 +0000 https://status.clearmedia.be/incidents/122 https://status.clearmedia.be/incidents/122 Maintenance